How USAID Is Supporting the Digital Transformation of Businesses in Vietnam
Small and medium enterprises (SME) in Vietnam were hit hard by the economic effects of the COVID-19 pandemic, and TOMECO An Khang was no exception. The impact of the pandemic on supply chains in 2020 drove revenue down by more than 24% and Mr. Kha, TOMECO’s Chairman, needed to find a way to bounce back and ensure job security for its 150 employees. Mr. Kha registered for one-on-one support from USAID’s Linkages for Small and Medium Enterprises project, implemented by IESC, to learn how TOMECO could develop and implement a comprehensive digital transformation roadmap. This resulted in the launching of a customer relationship management system, improving the company’s engagement with and tracking of customers. USAID also assisted TOMECO in the implementation of a new barcode system and tracking software to monitor products through the production and sales process. Businesses in Vietnam can struggle to envision the benefits of digital transformation, but now they can look to TOMECO as a champion of change, and be inspired to adopt digital tools.
